LiveOps Cloud Customer Support

Peace of mind for your business

Customer success is a core value at LiveOps Cloud, and we pride ourselves in providing you an outstanding experience. As a leader in cloud contact center solutions, LiveOps Cloud offers business critical support offerings and a global network of experts to ensure your ongoing success.

At LiveOps Cloud, we have designed three simple and effective support packages to ensure customer success continues to be top priority. LiveOps Cloud offers a Standard Support Package, a Plus Support Package and a White Glove Support Package providing the highest level of service to meet and exceed our customer’s expectations. While every LiveOps Cloud customer automatically gets a Standard Support Package to receive online support, our most successful customers take full advantage of our more comprehensive White Glove Support Package which includes broader support hours, new feature training, and faster response time.

Support plan comparison

Support program Standard Support Plus Support White Glove Support
Price Free +15% +20%
Knowledge Base
Online Case Portal
Business Hours M-F,
8am to
8pm ET
24 x 7 x 365 24 x 7 x 365
Toll-Free Escalation Line (Priority 1 Only)
Live Chat Support (Business Hours) -
Phone Support (Business Hours) - -
Priority 1 Initial Response/Update Frequency 2 / 4
Hours
1 / 4
Hours
30 Minutes /
4 Hours
Priority 2 Initial Response/Update Frequency 8 / 48
Hours
4 / 48
Hours
2 / 48
Hours
Priority 3 Initial Response/Update Frequency 24 / 120
Hours
8 / 120
Hours
4 / 120
Hours
Feature Requests -
Onsite Health Check - Bi-Annual Quarterly
Technical Account Manager - -
On-Demand Case Review - -